This year is off to a blazing start. seoplus+ is celebrating it’s 10th year in business. 2021 was a year of improving every aspect of our business. Improving processes, tools and training for our team. From strategy, tactics, to execution.
With that said, I cannot remember a time where there has been so much demand for SEO & digital marketing. Balancing the demands of new clients, along with those of existing clients is extremely important to our team.
We always look to work with world class organizations that look to us as their embedded digital marketing partner. Our vision is to work with these customers to provide value and engage in a long term relationship.
When communicating this to our team we present it as “The Four Rs”: reliability, responsiveness, relationship, and results.
Reliability
How do we define reliability? Being there for a client when they need us. When their website goes down on a Friday night. Being there to support them and get it back up. When a contact form stops working. We do what we say we will do.
Responsiveness
How do we define responsiveness? When a customer reaches out to us, we respond in a timely manner. When they bring up a concern we listen and react accordingly. It can be challenging in an agency setting where there is a high volume of work.
Relationship
A strong relationship is the foundation of a fruitful partnership. We care for our clients. We look for ways to build customer relationships. This is critical for engagement and loyalty. The stronger our relationship, the stronger our retention.
Results
It all comes down to results. Have you moved the needle? We strive to make an impact for our clients and partners. When our clients win, we win.
= Retention
Building a world-class digital marketing agency is no easy feat. It takes dedication, composure, grit, intelligence, patience, and a little bit of luck. I feel grateful to work with such an amazing team day in and day out. By focusing on reliability, responsiveness, relationship, and results, client retention should be strong.
