The Four Rs of Client Success

Avatar for Brock Murray

Brock Murray
Co-Founder / COO

Two seoplus employees working and looking at a computer screen. Behind them is the seoplus+ logo on the wall.
Two seoplus employees working and looking at a computer screen. Behind them is the seoplus+ logo on the wall.

This year is off to a blazing start. seoplus+ is celebrating it’s 10th year in business. 2021 was a year of improving every aspect of our business. Improving processes, tools and training for our team. From strategy, tactics, to execution.

With that said, I cannot remember a time where there has been so much demand for SEO & digital marketing. Balancing the demands of new clients, along with those of existing clients is extremely important to our team.

We always look to work with world class organizations that look to us as their embedded digital marketing partner. Our vision is to work with these customers to provide value and engage in a long term relationship.

When communicating this to our team we present it as “The Four Rs”: reliability, responsiveness, relationship, and results.

retention 1 | Award-Winning Digital Marketing Agency

Be a reliable digital marketeting partner. Reliability

How do we define reliability? Being there for a client when they need us. When their website goes down on a Friday night. Being there to support them and get it back up. When a contact form stops working. We do what we say we will do.

Be a responsive vendor Responsiveness

How do we define responsiveness? When a customer reaches out to us, we respond in a timely manner. When they bring up a concern we listen and react accordingly. It can be challenging in an agency setting where there is a high volume of work.

Build a strong client-agency relationship Relationship

A strong relationship is the foundation of a fruitful partnership. We care for our clients. We look for ways to build customer relationships. This is critical for engagement and loyalty. The stronger our relationship, the stronger our retention.

Get results and make an impact for clients Results

It all comes down to results. Have you moved the needle? We strive to make an impact for our clients and partners. When our clients win, we win.

= Retention

Building a world-class digital marketing agency is no easy feat. It takes dedication, composure, grit, intelligence, patience, and a little bit of luck. I feel grateful to work with such an amazing team day in and day out. By focusing on reliability, responsiveness, relationship, and results, client retention should be strong.

Avatar for Brock Murray

Brock Murray

Brock Murray is the COO and co-founder of seoplus+ digital marketing agency. As the driving force behind this award-winning, full-service agency, Brock's passion is helping businesses establish, grow, and maintain their online presence. With the help of SEO, PPC, social media, content marketing, and more, Brock and his team help clients of varying sizes and verticals, from small, local retailers to large, multinational enterprise companies.

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